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High Tech for High Touch Experiences: A Case Study From the Hospitality Industry · Study

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ChapterHigh Tech for High Touch Experiences: A Case Study From the Hospitality Industry

Barbara Neuhofer2013

Chapter2013

High Tech for High Touch Experiences: A Case Study From the Hospitality Industry

Barbara Neuhofer · Dimitrios Buhalis · Adele Ladkin

52 citations·0/0 files stored·Springer eBooks

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Service and Product Innovation Diverse Aspects of Tourism Research AI in Service Interactions

Abstract

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Citations in this library

Stored only when both papers are in the corpus — 52 citations exist upstream.

References

1984Case Study Research: Design and Methods 2004Case Study Research 2004Co-creation experiences: The next practice in value creation 2008Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research 2010Production, Consumption, Prosumption 2011Service Management and Marketing 2012Social media as a destination marketing tool: its use by national tourism organisations 2005The tourist experience

Cited by

2016Co-Creation Experiences: Attention and Memorability 2017Co-creating animal-based tourist experiences: Attention, involvement and memorability 2019Brand prestige and affordable luxury: The role of hotel guest experiences 2018Creating the luxury accommodation experience: case studies from New Zealand 2016Innovation Through Co-creation: Towards an Understanding of Technology-Facilitated Co-creation Processes in Tourism 2023Recipe for perceived personalization in hotels 2021Mobile-based value co-creation: contextual factors towards customer experiences 2019Adding or destroying value? User experiences of tourism self-service technologies

Details

Year2013

Typechapter

Published2013-01-01

VenueSpringer eBooks

Languageen

Citations52

Files0 public / 0

ShelfService and Product Innovation

Identifiers

doi10.1007/978-3-642-36309-2_25

openalex_workW25079060

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