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Utilization and User Satisfaction in End-User Computing
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Utilization and User Satisfaction in End-User Computing (2001)Utilization and User Satisfaction in End-…Impact of psychological traits on user performance in information systems delivering customer service: IS management perspective (2012)Impact of psychological trait…Assessing post-adoption utilisation of an information technology within a supply chain management context (2007)Assessing post-adoption utili…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Workforce management in omnichannel service centers with heterogeneous channel response urgencies (2017)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)
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  • 2012Impact of psychological traits on user performance in information systems delivering customer service: IS management perspective12 cited
  • 2007Assessing post-adoption utilisation of an information technology within a supply chain management context10 cited

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