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What makes services customers say “buy it with a mobile phone”?
16 references·8 citing·32 second hop
What makes services customers say “buy it with a mobile phone”? (2016)What makes services customers say “buy it…Diffusion of Innovations 1 (2019)Diffusion of Innovations 1Specification, evaluation, and interpretation of structural equation models (2011)Specification, evaluation, an…User Acceptance of Hedonic Information Systems1 (2004)User Acceptance of Hedonic In…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding Information Sys…Consumer perceived value: The development of a multiple item scale (2001)Consumer perceived value: The…A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)A Theoretical Extension of th…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Understanding Information Technology Usage: A Test of Competing Models (1995)Understanding Information Tec…Extrinsic and Intrinsic Motivation to Use Computers in the Workplace 1 (1992)Extrinsic and Intrinsic Motiv…The theory of planned behavior (1991)The theory of planned behaviorStructural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…Predicting the Determinants of Recomendation of Online Food Delivery Apps: A Hybrid SEM-Neural Network Approach (2025)Predicting the Determinants o…E-Commerce for a Sustainable Future: Integrating Trust, Product Quality Perception, and Online-Shopping Satisfaction (2025)E-Commerce for a Sustainable …Determinants of COVID-19 Mobile Advertising Acceptance Among Generation Z in Jabodetabek (2023)Determinants of COVID-19 Mobi…An integrated model predicting the drivers of mobile payment outcomes: evidence from emerging markets (2023)An integrated model predictin…The Effect of Benefits Offered and Customer Experience on Re-use Intention of Mobile Banking through Customer Satisfaction and Trust (2021)The Effect of Benefits Offere…The abandonment behaviour of the branded app consumer: A study using interpretive structural modelling approach (2021)The abandonment behaviour of …Mobile Applications in Tourism (2021)Mobile Applications in TourismThe Knowledge Mapping of Mobile Commerce Research: A Visual Analysis Based on I-Model (2019)The Knowledge Mapping of Mobi…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Coefficient Alpha and the Internal Structure of Tests (1951)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Trust and TAM in Online Shopping: An Integrated Model1 (2003)The Strength of Weak Ties (1973)Diffusion of innovations. (2003)User Acceptance of Information Technology: Toward A Unified View1 (2003)When to use and how to report the results of PLS-SEM (2018)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)
this work references cited by second hop

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1991The theory of planned behavior90,729 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 2019Diffusion of Innovations 137,320 cited
  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies22,991 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1995Understanding Information Technology Usage: A Test of Competing Models8,810 cited
  • 2001Understanding Information Systems Continuance: An Expectation-Confirmation Model18,741 cited
  • 2001Consumer perceived value: The development of a multiple item scale6,635 cited
  • 1992Extrinsic and Intrinsic Motivation to Use Computers in the Workplace 16,231 cited

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2004
User Acceptance of Hedonic Information Systems1
3,849 cited
  • 2011Specification, evaluation, and interpretation of structural equation models3,734 cited
  • Cited by

    • 2019The Knowledge Mapping of Mobile Commerce Research: A Visual Analysis Based on I-Model35 cited
    • 2021The abandonment behaviour of the branded app consumer: A study using interpretive structural modelling approach25 cited
    • 2021The Effect of Benefits Offered and Customer Experience on Re-use Intention of Mobile Banking through Customer Satisfaction and Trust19 cited
    • 2021Mobile Applications in Tourism17 cited
    • 2025E-Commerce for a Sustainable Future: Integrating Trust, Product Quality Perception, and Online-Shopping Satisfaction17 cited
    • 2023An integrated model predicting the drivers of mobile payment outcomes: evidence from emerging markets15 cited
    • 2023Determinants of COVID-19 Mobile Advertising Acceptance Among Generation Z in Jabodetabek10 cited
    • 2025Predicting the Determinants of Recomendation of Online Food Delivery Apps: A Hybrid SEM-Neural Network Approach6 cited