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When Processes Alienate Customers: Towards a Theory of Process Acceptance · Study

WorkWhen Processes Alienate Customers: Towards a Theory of Process Acceptance

Thomas Müllerleile2014

Work2014

When Processes Alienate Customers: Towards a Theory of Process Acceptance

Thomas Müllerleile · Volker Nissen

11 citations·0/0 files stored·Lecture notes in business information processing

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Business Process Modeling and Analysis Technology Adoption and User Behaviour Information Systems Theories and Implementation

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1968The Discovery of Grounded Theory: Strategies for Qualitative Research.1968The Discovery of Grounded Theory; Strategies for Qualitative Research 1998Basics of qualitative research : techniques and procedures for developing grounded theory 2006Constructing grounded theory : a practical guide through qualitative analysis 2008Basics of Qualitative Research (3rd ed.): Techniques and Procedures for Developing Grounded Theory 2007Methodological fit in management field research 1986Grounded Theory and Organizational Research 2008Business Process Management Workshops

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2022Akzeptierte Geschäftsprozesse gestalten und implementieren

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Year2014

Typeother

Published2014-01-01

VenueLecture notes in business information processing

ISSN-L1865-1348

Languageen

Citations11

Files0 public / 0

ShelfBusiness Process Modeling and Analysis

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doi10.1007/978-3-319-06065-1_13

openalex_workW25223134

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