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The number of Healthy Family Support Centers has increased and the services forenhancement of family strength have extended during the past ten years since theFramework Act on Healthy Families was enacted. It is time to pay attention to theempowerment for Healthy Family Specialist because their capability is directly linkedto improve the quality of services, which means the satisfaction of family services andthe quality of family policy. In this context, this study investigate organizationalexperience of Healthy Family Specialists and suggest the empowerment plan toenhance their capability. We conducted in-depth interviews for 9 Healthy FamilySpecialists who is currently working at Healthy Family Support Centers as a managerstatus during June 2014. We analyzed organizational experiences through jobcommitment and job satisfaction and empowerment plans through their strength andweakness. Our findings revealed that job commitment and job satisfaction of HealthyFamily Specialist are relatively low due to a poor working condition and a low brandawareness. Also, the capability of Healthy Family Specialists is an important factor todetermine their job commitment and job satisfaction, and it can impact on the longservice. These results suggest that the payroll system, increment of salary, careerrecognition, employee benefit, systematic operation, and motivation are needed toimprove their job satisfaction. There are various ways to improve professionalcapability of Healthy Family Specialists besides education program. This studycontributes to make the plan of empowerment for Healthy Family Specialists and italso contributes to improve the service quality of family policy.
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