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The perceived effects of business process management
16 references·0 citing·35 second hop
The perceived effects of business process management (2009)The perceived effects of business process…Geschäftsprozessmanagement in der Praxis (2020)Geschäftsprozessmanagement in…The process audit. (2007)The process audit.The horizontal organization (2007)The horizontal organizationThe 7 Deadly Sins of Performance Measurement and How to Avoid Them (2007)The 7 Deadly Sins of Performa…Business Process Change (2007)Business Process ChangeProzessmanagement als Kernkompetenz (2006)Prozessmanagement als Kernkom…Implementing BPM systems: the role of process orientation (2006)Implementing BPM systems: the…The role of quality practices in service organizations (2003)The role of quality practices…Business Process Management: The Third Wave (2003)Business Process Management: …Challenging the paradigm of the process enterprise: a case-study analysis of BPR implementation (2002)Challenging the paradigm of t…Customer‐oriented cost cutting: process management at Volvo (2001)Customer‐oriented cost cuttin…Business Process Orientation: Gaining the E-Business Competitive Advantage (2001)Business Process Orientation:…The Horizontal Organization (1999)The Horizontal OrganizationProcess Variation as a Determinant of Bank Performance: Evidence from the Retail Banking Study (1999)Process Variation as a Determ…How process enterprises really work. (1999)How process enterprises reall…Business process management: implications for productivity in multi‐stage service networks (1998)Business process management: …Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)The Effect of a Market Orientation on Business Profitability (1990)Use of partial least squares (PLS) in strategic management research: a review of four recent studies (1999)Bridge over troubled water or long and winding road? (2009)Internal and external drivers for quality certification in the service industry: Do they have different impacts on success? (2013)Impact of total quality management, organisational excellence and entrepreneurial orientation on organisational performance: empirical evidence from the public sector in UAE (2020)The Economics of Modern Manufacturing: Technology, Strategy, and Organization (1990)Refinement and reassessment of the SERVQUAL scale. (1991)The impact of quality practices on customer satisfaction and business results: product versus service organizations (2001)Measuring Customer Relationships: The Case of the Retail Banking Industry (2005)The New Industrial Engineering: Information Technology and Business Process Redesign (2011)Process innovation: reengineering work through information technology (1993)Reengineering the corporation: A manifesto for business revolution (1993)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Process orientation: conceptualization and measurement (2011)Remedy or cure for service failure? (2012)Business process management and supply chain collaboration: effects on performance and competitiveness (2017)Reengineering Work: Don’t Automate, Obliterate (1990)An empirical study about the status of business process management (2009)The effects of process‐oriented organizational design on firm performance (2013)Organizational learning culture—the missing link between business process change and organizational performance (2006)Process approach to supply chain integration (2007)A global investigation of key turning points in business process maturity (2009)Relational Archetypes, Organizational Learning, and Value Creation: Extending the Human Resource Architecture (2007)Increasing process orientation with business process management: Critical practices’ (2012)From brand values to customer value (1996)Customer Relationship Management: from Strategy to Implementation (2006)Dynamic capability: Impact of process alignment and organizational learning culture on performance (2009)Semantic business process management: a vision towards using semantic Web services for business process management (2005)The effects of process orientation: a literature review (2010)Business Process Management: A Comprehensive Survey (2013)What is Business Process Management? (2010)Assessing Organizational Capabilities: Reviewing and Guiding the Development of Maturity Grids (2011)Business process maturity models: A systematic literature review (2016)Aligning Business and IT: The Process-Driven Architecture Model (2005)
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References

  • 2003Business Process Management: The Third Wave903 cited
  • 1999How process enterprises really work.477 cited
  • 2007The process audit.389 cited
  • 2001Business Process Orientation: Gaining the E-Business Competitive Advantage272 cited
  • 2006Implementing BPM systems: the role of process orientation208 cited
  • 2007The horizontal organization172 cited
  • 2007Business Process Change163 cited
  • 2020Geschäftsprozessmanagement in der Praxis143 cited
  • 1999Process Variation as a Determinant of Bank Performance: Evidence from the Retail Banking Study126 cited
  • 2003The role of quality practices in service organizations126 cited
  • 2006Prozessmanagement als Kernkompetenz113 cited
  • 1999The Horizontal Organization90 cited
  • 2001Customer‐oriented cost cutting: process management at Volvo72 cited
  • 1998Business process management: implications for productivity in multi‐stage service networks68 cited
  • 2002Challenging the paradigm of the process enterprise: a case-study analysis of BPR implementation55 cited
  • 2007The 7 Deadly Sins of Performance Measurement and How to Avoid Them

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