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Email Analytics for Support Center Performance Analysis
2 references·0 citing·9 second hop
Email Analytics for Support Center Performance Analysis (2014)Email Analytics for Support Center Perfor…EMAIL ANALYSIS AND INFORMATION EXTRACTION FOR ENTERPRISE BENEFIT (2011)EMAIL ANALYSIS AND INFORMATIO…A rule-based message filtering system (1988)A rule-based message filterin…Email overload (1996)Revisiting Whittaker & Sidner's "email overload" ten years later (2006)Supporting Dynamic, People-Driven Processes through Self-learning of Message Flows (2011)Developing the WH 2 framework for environmental sustainability in logistics service providers: A taxonomy of green initiatives (2017)Text Mining in Big Data Analytics (2020)Intelligent information-sharing systems (1987)Integrating expert systems with group decision support systems (1991)Markets for attention (2002)Markets for Attention: Will Postage for Email Help? (2002)
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References

  • 1988A rule-based message filtering system87 cited
  • 2011EMAIL ANALYSIS AND INFORMATION EXTRACTION FOR ENTERPRISE BENEFIT36 cited

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