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This article argues that probation policy needs to take much greater account of the important role of emotion in probation and other criminal justice practice. Drawing on the findings of three separate pieces of research, we argue that emotions play a critical role in practice despite their absence from policy in recent years. Emotions, we argue, are important in terms of developing effective practice. Moreover, there are several consequences of using emotion in practice and relevant organisations need to recognise this and provide sufficient support for staff in dealing with such consequences. This, we argue, would allow for practitioners to be both emotionally literate whilst also enabling practice which encourages offenders to take responsibility for their actions. In sum, it will lead to an intuitively intelligent system of justice
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