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Ethical work climate, employee commitment and proactive customer service performance: Test of the mediating effects of organizational politics

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References

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1996

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Individualism and collectivism

3,781 cited

2000Proactive Behavior in Organizations2,695 cited

Cited by

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2021The Inter-Relation of Corporate Social Responsibility at Employee Level, Servant Leadership, and Innovative Work Behavior in the Time of Crisis from the Healthcare Sector of Pakistan65 cited
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2021The mediating effect of interpersonal distrust on the relationship between perceived organizational politics and workplace ostracism in higher education institutions61 cited
2019Leadership styles and workplace ostracism among frontline employees56 cited
2020Ethical Climate at the Frontline: A Meta-Analytic Evaluation55 cited
2018Diversity management and OCB: the connection evidence from the Lebanese banking sector55 cited
2019The Role of Cynicism and Personal Traits in the Organizational Political Climate and Sustainable Creativity53 cited
2021Ethical Climate(s), Distributed Leadership, and Work Outcomes: The Mediating Role of Organizational Identification47 cited
2023Antecedents of proactive customer service performance in hospitality: a meta-analysis44 cited
2022How and when does leader humility promote followers’ proactive customer service performance?43 cited
2024Service employees’ STARA awareness and proactive service performance43 cited
2018Impact of Managerial Coaching on Organizational Citizenship Behavior: The Mediation and Moderation Model41 cited
2021Abusive Supervision, Affective Commitment, Customer Orientation, and Proactive Customer Service Performance: Evidence From Hotel Employees in China40 cited