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The effect of customer-initiated justice on customer-oriented behaviors · Study

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ArticleThe effect of customer-initiated justice on customer-oriented behaviors

Jin Ho Jung2016

Article2016

The effect of customer-initiated justice on customer-oriented behaviors

Jin Ho Jung · Tom J. Brown · Alex Ricardo Zablah

25 citations·0/0 files stored·Journal of Business Research

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Job Satisfaction and Organizational Behavior Customer Service Quality and Loyalty Employee Performance and Motivation

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.1999Self-Efficacy: The Exercise of Control 1988Structural equation modeling in practice: A review and recommended two-step approach.1997Self-efficacy: the exercise of control 1982Self-efficacy mechanism in human agency.2001Job Burnout 2001On the dimensionality of organizational justice: A construct validation of a measure.

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2022Does organizational empowerment promote self-leadership in hotel management? An analysis based on employees' cultural value orientation 2020Creating an effective self-managed service climate for frontline service employees 2017Improving candy industry competitiveness: Retailers’ perception regarding customer satisfaction

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Details

Year2016

Typearticle

Published2016-11-12

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations25

Files0 public / 0

ShelfJob Satisfaction and Organizational Behavior

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doi10.1016/j.jbusres.2016.10.019

openalex_workW2550813259

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