The Desired Characteristics of Hospitality/Tourism Management Employees: A Review of Research Quality

Abstract

Numerous studies have sought to measure the characteristics most desired by employers of hospitality and tourism management graduates. For the results of these studies to be meaningful, they need to conform to generally accepted principles of science. While there is no a priori reason to suggest that the research is flawed in any meaningful way, a preliminary examination can nonetheless confirm the level of research quality and help identify any limitations. The purpose of this study, therefore, is to examine the quality of the research evidence with particular attention to: (1) the characteristics selected for measurement, (2) the measurement techniques used, (3) the characteristics of the sample, and (4) the reporting of results. The results indicate limitations in each area. Recommendations for addressing these in future research are discussed.

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