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Exploring the Effectiveness of Library Services and Resources in Academic Libraries in Lebanon from Users’ Perspectives
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Exploring the Effectiveness of Library Services and Resources in Academic Libraries in Lebanon from Users’ Perspectives (2015)Exploring the Effectiveness of Library Se…Library Assessment in Higher Education (2014)Library Assessment in Higher …A Review of the Literature on Assessment in Academic and Research Libraries, 2005 to August 2011 (2013)A Review of the Literature on…Assessing library contributions to university outcomes: the need for individual student level data (2012)Assessing library contributio…Are They Learning? Are We? Learning Outcomes and the Academic Library (2011)Are They Learning? Are We? Le…The value of academic Libraries: A comprehensive research review and report (2010)The value of academic Librari…Service quality and customer satisfaction in academic libraries (2010)Service quality and customer …Library Users’ Service Desires: A LibQUAL+ Study (2007)Library Users’ Service Desire…A Service Quality Model and its Marketing Implications (1984)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Service quality, customer satisfaction and loyalty among industrial customers of a public electricity utility in Malawi (2013)Applying SERVQUAL (2019)Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era (2022)Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Library Value in the Classroom: Assessing Student Learning Outcomes from Instruction and Collections (2014)Relationship of Library Assessment to Student Retention (2014)Beyond use statistics: Recall, precision, and relevance in the assessment and management of academic libraries (2015)What We're Learning About Student Engagement From NSSE: Benchmarks for Effective Educational Practices (2003)Academically Adrift: Limited Learning on College Campuses (2011)Student Journey Work: A Review of Academic Library Contributions to Student Transition and Success (2013)The Academic Library and Student Retention and Graduation: An Exploratory Study (2015)Unethical Numbers? A Meta-analysis of Library Learning Analytics Studies (2019)Delivering quality service: balancing customer perceptions and expectations (1990)Users’ Hierarchical Perspectives on Library Service Quality: A “LibQUAL+” Study (2001)Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study. (2001)Eliciting success factors of applying Six Sigma in an academic library (2010)Dimensions of User Perception of Academic Library as Place (2016)Achieving university libraries user loyalty through user satisfaction: the role of service quality (2020)The Reflective Practitioner: How Professionals Think in Action (1985)Communities of Practice (1998)Communities of practice learning, meaning, and identity (1999)Project Information Literacy: What Can Be Learned About the Information-Seeking Behavior of Today's College Students? (2013)Are librarians teachers? (2015)Student Learning Outcomes Assessment in Higher Education and in Academic Libraries: A Review of the Literature (2022)Investigating the Relationship of Library Usage to Student Outcomes (2016)Library Impact Data Project: Looking for the Link between Library Usage and Student Attainment (2013)Library Use and Undergraduate Student Outcomes: New Evidence for Students’ Retention and Academic Success (2013)Stacks, Serials, Search Engines, and Students' Success: First-Year Undergraduate Students' Library Use, Academic Achievement, and Retention (2014)
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References

  • 2010The value of academic Libraries: A comprehensive research review and report528 cited
  • 2010Service quality and customer satisfaction in academic libraries92 cited
  • 2011Are They Learning? Are We? Learning Outcomes and the Academic Library84 cited
  • 2014Library Assessment in Higher Education71 cited
  • 2012Assessing library contributions to university outcomes: the need for individual student level data49 cited
  • 2013A Review of the Literature on Assessment in Academic and Research Libraries, 2005 to August 201147 cited
  • 2007Library Users’ Service Desires: A LibQUAL+ Study46 cited

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