The Balanced ScorecardEric R. Ziegel, Robert S. Kaplan, D. P. Norton1998-08-01articleTechnometrics2,187 citationsclosedNo readable copy stored yet — this record is metadata only.Accounting and Organizational ManagementInformation Technology Governance and StrategyCorporate Governance and ManagementAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 2,187 citations exist upstream.Cited by2000Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research2001Shareholder value, stakeholder management, and social issues: what's the bottom line?2001Value Maximisation, Stakeholder Theory, and the Corporate Objective Function1999Performance management: a framework for management control systems research2002Value Maximization, Stakeholder Theory, and the Corporate Objective Function1998Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction2004Whither Services Marketing?2001Project Success: A Multidimensional Strategic Concept