Training in Soft Skills and Its Importance

Abstract

There are many people who endorse training for its important role in improving a firm’s performance, yet at times it has been called unnecessary, fashionable or too expensive and not transferring to the job. Many studies have remained inconclusive and some have failed to find the desired results. This paper aims to highlight the effects of specific training in soft skills on firm performance by reviewing theory and previous empirical studies on the relationship between this training and firm performance. The paper aims to describe the importance of soft skills, the myths and truths of soft skills, the types of training modules to be designed and discusses a framework for analysing training and firm performance issues. The analysis indicates that there is a positive relationship between training and firm performance which may be mediated by employee knowledge and organization attitude. Furthermore, capital investment or organisational strategy does moderate the trainingperformance relationship. Finally, the article discusses and identifies the limitations of previous studies and directions for future research on this topic.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 2 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.