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Analysis of reactions towards failures and recovery strategies for autonomous robots
15 references·2 citing·55 second hop
Analysis of reactions towards failures and recovery strategies for autonomous robots (2016)Analysis of reactions towards failures an…Perceived robot capability (2015)Perceived robot capabilityEffects of blame on trust in human robot interaction (2014)Effects of blame on trust in …Impact of robot failures and feedback on real-time trust (2013)Impact of robot failures and …Impact of robot failures and feedback on real-time trust (2013)Impact of robot failures and …Is Someone in this Office Available to Help Me? (2011)Is Someone in this Office Ava…Gracefully mitigating breakdowns in robotic services (2010)Gracefully mitigating breakdo…Gracefully mitigating breakdowns in robotic services (2010)Gracefully mitigating breakdo…Who Should I Blame? Effects of Autonomy and Transparency on Attributions in Human-Robot Interaction (2006)Who Should I Blame? Effects o…Classifying human-robot interaction: an updated taxonomy (2005)Classifying human-robot inter…Fan-out (2004)Fan-outAntecedents to satisfaction with service recovery (2000)Antecedents to satisfaction w…Out‐of‐the‐loop performance problems and the use of intermediate levels of automation for improved control system functioning and safety (1997)Out‐of‐the‐loop performance p…Toward a Theory of Situation Awareness in Dynamic Systems (1995)Toward a Theory of Situation …Consumer Reactions to Product Failure: An Attributional Approach (1984)Consumer Reactions to Product…Behavior as seen by the actor and as seen by the observer. (1973)Behavior as seen by the actor…Behavioural Responses to Robot Conversational Failures (2020)Behavioural Responses to Robo…Exploring the Impact of Fault Justification in Human-Robot Trust (2018)Exploring the Impact of Fault…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The media equation: how people treat computers, television, and new media like real people and places (1997)Do elderly people prefer a conversational humanoid as a shopping assistant partner in supermarkets? (2011)Help Me Please (2016)A Taxonomy of Social Errors in Human-Robot Interaction (2021)The Psychology of Interpersonal Relations. (1958)The attribution of attitudes (1967)A Theory of Psychological Reactance (1968)The processes of causal attribution. (1973)Norm theory: Comparing reality to its alternatives. 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References

  • 1995Toward a Theory of Situation Awareness in Dynamic Systems8,841 cited
  • 1984Consumer Reactions to Product Failure: An Attributional Approach1,353 cited
  • 1973Behavior as seen by the actor and as seen by the observer.623 cited
  • 2000Antecedents to satisfaction with service recovery484 cited
  • 2005Classifying human-robot interaction: an updated taxonomy384 cited
  • 1997Out‐of‐the‐loop performance problems and the use of intermediate levels of automation for improved control system functioning and safety253 cited
  • 2013Impact of robot failures and feedback on real-time trust231 cited
  • 2006Who Should I Blame? Effects of Autonomy and Transparency on Attributions in Human-Robot Interaction216 cited
  • 2010Gracefully mitigating breakdowns in robotic services163 cited
  • 2004Fan-out147 cited
  • 2013Impact of robot failures and feedback on real-time trust139 cited
  • 2010Gracefully mitigating breakdowns in robotic services121 cited
  • 2015Perceived robot capability61 cited
  • 2011Is Someone in this Office Available to Help Me?60 cited
  • 2014Effects of blame on trust in human robot interaction55 cited

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Cited by

  • 2018Exploring the Impact of Fault Justification in Human-Robot Trust46 cited
  • 2020Behavioural Responses to Robot Conversational Failures44 cited