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• 2015Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern493 cited
• 2013The Influence of Online Reviews on Consumers' Attributions of Service Quality and Control for Service Standards in Hotels244 cited
• 2009Minimizing Method Bias Through Programmatic Research1213 cited
• 2022Examining the Concurrent and Predictive Validity of Single Items in Ecological Momentary Assessments166 cited
• 2021The Psychology of Resistance to Change: The Antidotal Effect of Organizational Justice, Support and Leader-Member Exchange114 cited
• 2011Measuring quality in inclusive preschool classrooms: Development and validation of the Inclusive Classroom Profile (ICP)114 cited
• 2021Dealing with Common Method Variance in International Marketing Research94 cited
• 2010Psychometric properties of the Revised Male Body Attitudes Scale among Irish men93 cited
• 2012Commentary on “Common Method Bias in Marketing: Causes, Mechanisms, and Procedural Remedies”76 cited
• 2018Does cultural capital matter for individual job performance? A large-scale survey of the impact of cultural, social and psychological capital on individual performance in Brazil74 cited
• 2012An Attribution Approach to Consumer Evaluations in Logistics Customer Service Failure Situations71 cited
• 2018Selling, general, and administrative expense (SGA)-based metrics in marketing: conceptual and measurement challenges