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Performance Contracting, Measurement and Public Service Delivery in Kenya · Study

ThesisPerformance Contracting, Measurement and Public Service Delivery in Kenya

Richard E. Ndubai2016

Thesis2016

Performance Contracting, Measurement and Public Service Delivery in Kenya

Richard E. Ndubai

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Public Policy and Administration Research Public Procurement and Policy Public Administration in Developing Nations

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References

1978Measuring the efficiency of decision making units 1991The fifth discipline, the art and practice of the learning organization 1992The balanced scorecard : measures that drive performance 1979Review of Psychometric theory (2nd ed.).1982Out of the Crisis 1992A National Customer Satisfaction Barometer: The Swedish Experience 1990Rediscovering institutions: the organizational basis of politics 1990Zero defections: quality comes to services.

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Year2016

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Published2016-01-01

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Citations6

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ShelfPublic Policy and Administration Research

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