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"In Your Face" Reference Service.
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"In Your Face" Reference Service. (1999)"In Your Face" Reference Service.“Defining What We Do—All Over Again”: Occupational Identity, Technological Change, and the Librarian/Internet-Search Relationship (2013)“Defining What We Do—All Over…The Death of the Anonymous Librarian (2011)The Death of the Anonymous Li…Your place or mine? Face‐to‐face reference services across campus (2007)Your place or mine? Face‐to‐f…Student Assistant Training in a Small Academic Library (2006)Student Assistant Training in…Reference Beyond the Walls of the Library: Interacting with Faculty and Students in the 21st Century (2004)Reference Beyond the Walls of…Guidelines for e-reference library services for distance learners and other remote users. (2004)Guidelines for e-reference li…Collaborative Leadership (2003)Collaborative LeadershipAvailability, Accessibility, and Promotion (2003)Availability, Accessibility, …Redefining Reference in an Academic Health Sciences Library (2001)Redefining Reference in an Ac…Applying Information Competency to Digital Reference (2001)Applying Information Competen…Evolution or Entropy? Changing Reference/User Culture and the Future of Reference Librarians (2000)Information Literacy Competency Standards for Higher Education (2000)Education for Digital Reference Services (2002)Chat reference: evaluating customer service and IL instruction (2019)What We Do (1997)Toward Self-Sufficient Users: Helping Patrons Learn to Use Information Resources Independently (1999)Basic Research Methods for Librarians (1986)Basic Research Methods for Librarians (1992)Rural Information Needs and the Role of the Public Library (1995)An Evaluation of Public Library Services by Reading Habits: A User Study (2015)Library Anxiety: A Grounded Theory and Its Development (1986)The value of academic Libraries: A comprehensive research review and report (2010)Evaluación del servicio de referencia de una biblioteca universitaria: Biblioteca de la Universidad de Sevilla (2014)Connecting Faculty Researchers to Librarians via Departmental Associates (2015)Library Anxiety: A Grounded Theory and Its Development (2015)“I Wouldn't Have Asked for Help if I had to go to the Library”: Reference Services On Site (2004)Evolving a new model: the information commons (2006)Exploring common ground: US Writing Center/Library Collaboration (2008)Writing Centers and Libraries: One-Stop Shopping for Better Term Papers (2008)Righting the academic paper (2011)The System of Professions (1988)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)The Promise of Entrepreneurship as a Field of Research (2000)Predict and Surveil (2020)To Engage or Not to Engage with AI for Critical Judgments: How Professionals Deal with Opacity When Using AI for Medical Diagnosis (2022)“Collaborating” with AI: Taking a System View to Explore the Future of Work (2023)Flexibility and feedback: a new approach to ongoing training for reference student assistants (2001)Training, Supervising, and Evaluating Student Information Assistants (2001)Creating a Formal Program to Train LIS Students for Reference Services (2011)Implementing and Assessing Library Reference Training Programs (2013)The Shifting Roles of Student Workers (2015)Library user education: powerful learning, powerful partnerships, (2002)Library Technology Reports (2022)Differentiated service: A new reference model (1995)Interlibrary Loans and Academic Research: The Differences Between Users and Non-Users and Factors Affecting Satisfaction with Outcomes (2008)Changing the Face of Reference: Adapting Biomedical and Health Information Services for the Classroom, Clinic, and Beyond (2012)The Chronicle of Higher Education (1977)Chronicle of Higher Education (1998)Knowledge Management (2005)
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  • 2013“Defining What We Do—All Over Again”: Occupational Identity, Technological Change, and the Librarian/Internet-Search Relationship236 cited
  • 2007Your place or mine? Face‐to‐face reference services across campus25 cited
  • 2003Collaborative Leadership25 cited
  • 2006Student Assistant Training in a Small Academic Library17 cited
  • 2001Applying Information Competency to Digital Reference13 cited
  • 2011The Death of the Anonymous Librarian11 cited
  • 2004Reference Beyond the Walls of the Library: Interacting with Faculty and Students in the 21st Century6 cited
  • 2004Guidelines for e-reference library services for distance learners and other remote users.6 cited
  • 2001Redefining Reference in an Academic Health Sciences Library2 cited
  • 2003Availability, Accessibility, and Promotion1 cited

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