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ON QUEUES WITH IMPATIENT CUSTOMERS. · Study

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ArticleON QUEUES WITH IMPATIENT CUSTOMERS.

François Baccelli1981

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ON QUEUES WITH IMPATIENT CUSTOMERS.

François Baccelli · Gérard Hebuterne

183 citations·0/0 files stored·OpenGrey (Institut de l'Information Scientifique et Technique)

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Advanced Queuing Theory Analysis Optimization and Search Problems Age of Information Optimization

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1988Optimal scheduling policies for a class of queues with customer deadlines to the beginning of service 2005Engineering Solution of a Basic Call-Center Model 2015Staffing and scheduling under nonstationary demand for service: A literature review 2006Staffing a Call Center with Uncertain Arrival Rate and Absenteeism 2002Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support 2009Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers 2004The impact of retrials on call center performance 2011Call Centers with Delay Information: Models and Insights

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Year1981

Typearticle

Published1981-12-01

VenueOpenGrey (Institut de l'Information Scientifique et Technique)

Languageen

Citations183

Files0 public / 0

ShelfAdvanced Queuing Theory Analysis

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openalex_workW2561359564

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