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Education for Digital Reference Services
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Education for Digital Reference Services (2002)Education for Digital Reference ServicesThe story of libraries: from the invention of writing to the computer age (2010)The story of libraries: from …What is reference for? (2003)What is reference for?Understanding Reference Transactions: Transforming an Art into a Science (2002)Understanding Reference Trans…Applying Information Competency to Digital Reference (2001)Applying Information Competen…Acquiring Subject Knowledge to Provide Quality Reference Service (2001)Acquiring Subject Knowledge t…A Virtual Understanding: The Reference Interview and Question Negotiation in the Digital Age. (2000)A Virtual Understanding: The …Information Ecologies (1999)Information EcologiesInterviewing Techniques for Remote Reference: Electronic Versus Traditional Environments (1995)Interviewing Techniques for R…Education for Reference/Information Service: (1994)Education for Reference/Infor…Library Research Models: A Guide to Classification, Cataloging, and Computers (1993)Library Research Models: A Gu…Teaching General Reference Work: The Complete Paradigm and Competing Schools of Thought, 1890-1990 (1992)Teaching General Reference Wo…The Making of a Reference Librarian (1990)The Making of a Reference Lib…The Development of Reference Services through Academic Traditions, Public Library Practice and Special Librarianship (1990)The Development of Reference …Online Searching in Library Education (1982)Online Searching in Library E…The librarian and reference queries : a systematic approach (1980)The librarian and reference q…Introduction to reference work (1969)Introduction to reference workText Structures and the User-Intermediary Interaction (1988)Reference transaction and the nature of the process for general reference assistance (1996)On Inquiry: Human Concept Formation and Construction of Meaning through Library and Information Science Intermediation (2007)Explaining User Satisfaction with Academic Libraries: Strategic Implications (1998)Organizational memory information systems: a transactive memory approach (2004)Environmental scanning: An application of information literacy skills at the workplace (2010)Reopening the Book on Arcimboldo's Librarian (2005)Engines of Order (2020)Engines of Order (2020)From Magicians to Teachers (2001)Using virtual reference transcripts for staff training (2003)Approaches to teaching through digital reference (2004)The Place of Face-to-Face Communication in Distributed Work (2002)Learning Ecologies for Technological Fluency: Gender and Experience Differences (2004)Beyond Play (2007)A Century of Bibliographic Instruction: The Historical Claim to Professional and Academic Legitimacy (1982)American Library History literature, 1947-1997 : Theoretical perspectives? (2000)Looking at the Male Librarian Stereotype (2003)Is There a Future for the Reference Desk? A Point-Counterpoint Discussion (2008)A Model of the Reference and Information Service Process (2011)The Role and Work Perceptions of Academic Reference Librarians: A Qualitative Inquiry (2011)Library consultations and a global pandemic: An analysis of consultation difficulty during COVID-19 across multiple factors (2020)Teaching faculty's perspectives on business information literacy (2006)Combining bibliometrics, information retrieval, and relevance theory, Part 1: First examples of a synthesis (2007)Bibliometric analysis methods for the medical literature (2025)Meta-Analysis in Library and Information Science: Method, History, and Recommendations for Reporting Research (2006)The paradox of expertise: is the Wikipedia Reference Desk as good as your library? (2009)Interpreting reference work with contemporary practice theory (2013)
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References

  • 1999Information Ecologies1,014 cited
  • 1969Introduction to reference work261 cited
  • 2010The story of libraries: from the invention of writing to the computer age75 cited
  • 1993Library Research Models: A Guide to Classification, Cataloging, and Computers55 cited
  • 2002Understanding Reference Transactions: Transforming an Art into a Science53 cited
  • 2000A Virtual Understanding: The Reference Interview and Question Negotiation in the Digital Age.40 cited
  • 2003What is reference for?37 cited
  • 1990The Development of Reference Services through Academic Traditions, Public Library Practice and Special Librarianship33 cited
  • 1995Interviewing Techniques for Remote Reference: Electronic Versus Traditional Environments32 cited
  • 1980The librarian and reference queries : a systematic approach19 cited
  • 1992Teaching General Reference Work: The Complete Paradigm and Competing Schools of Thought, 1890-199016 cited
  • 2001Applying Information Competency to Digital Reference13 cited
  • 1994Education for Reference/Information Service:12 cited
  • 2001Acquiring Subject Knowledge to Provide Quality Reference Service10 cited
  • 1982Online Searching in Library Education9 cited

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  • 1990The Making of a Reference Librarian9 cited
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