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Why Retail Work Demands a Closer Look · Study

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ChapterWhy Retail Work Demands a Closer Look

Ödül Bozkurt2011

Chapter2011

Why Retail Work Demands a Closer Look

Ödül Bozkurt · Irena Grugulis

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Consumer Retail Behavior Studies Employee Performance and Motivation Emotional Labor in Professions

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References

1976Labor and Monopoly Capital: The Degradation of Work in the Twentieth Century.2009Managed by the markets: how finance reshaped America 1999‘An assembly line in the head’: work and employee relations in the call centre 1993The McDonaldization of Society: An Investigation into the Changing Character of Contemporary Social Life 2010Low-Wage Work in the Wealthy World 2002‘We Recruit Attitude’: The Selection and Shaping of Routine Call Centre Labour 1984Working for Ford 2005Job Creation or Destruction? Labor Market Effects of Wal-Mart Expansion

Cited by

2016Incorporating the creative subject: Branding outside–in through identity incentives 2015Controlling routine front line service workers: an Australian retail supermarket case 2016Skill requirements in retail work: the case of high-end fashion retailing 2015The punctuation of mundane jobs with extreme work: Christmas at the supermarket deli counter 2012Frontline Managers Matter: Labour Flexibility Practices and Sustained Employment in US Retail Jobs

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2004Satisfaction and dimensions of control among call centre customer service representativesarticle · 5 shared references 2011‘No Place to Hide’? The Realities of Leadership in UK Supermarketschapter · 5 shared references 2009Coping Strategies in Call Centres: Work Intensity and the Role of Co‐workers and Supervisorsarticle · 4 shared references 2005The (mis)representation of customer servicearticle · 3 shared references 2009The Alienated Heart: Hochschild's ‘emotional labour’ thesis and the anticapitalist politics of alienationarticle · 3 shared references 2010The economic and social role of small stores: a review of UK evidencearticle · 3 shared references

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Year2011

Typechapter

Published2011-01-01

Languageen

Citations34

Files0 public / 0

ShelfConsumer Retail Behavior Studies

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doi10.1007/978-0-230-34488-4_1

openalex_workW2562039922

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2013

Raising Retail

2013Feeling Resistance: Emotions and Gender in Retail Organizing