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Implementation of ISO 9001 in the Spanish tourism industry
16 references·2 citing·45 second hop
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Evidence from Australia and New Zealand (1997)The business value of quality…ISO 9000: marketing motivations and benefits (1997)ISO 9000: marketing motivatio…A resource‐based view of the firm (1984)A resource‐based view of the …An Index of Factorial Simplicity (1974)An Index of Factorial Simplic…QUICKSERV: a service quality assessment tool for the quick-service restaurant industry (2021)QUICKSERV: a service quality …Obstacles to ISO 9001 certification in SMEs (2018)Obstacles to ISO 9001 certifi…The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Institutions, Institutional Change and Economic Performance (1990)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)How firms respond to being rated (2010)Multinationals’ Accountability on Sustainability: The Evolution of Third-party Assurance of Sustainability Reports (2012)An Institutional Theory perspective on sustainable practices across the dairy supply chain (2014)Marketing Research: Methodological Foundations (1977)Panacea, common sense, or just a label? 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References

  • 1984A resource‐based view of the firm25,618 cited
  • 1974An Index of Factorial Simplicity14,857 cited
  • 2006Predicting the cost of environmental management system adoption: the role of capabilities, resources and ownership structure623 cited
  • 2002The diffusion of environmental management standards in Europe and in the United States: An institutional perspective585 cited
  • 2012ISO 9001 and ISO 14001: Towards a Research Agenda on Management System Standards*471 cited
  • 2005Covenants with weak swords: ISO 14001 and facilities' environmental performance437 cited
  • 1997The business value of quality management systems certification. Evidence from Australia and New Zealand431 cited
  • 2009ISO 9001 certification research: questions, answers and approaches396 cited
  • 2001ISO 9000 series ‐ Certification and performance334 cited
  • 2003Implementing ISO 14000 in Sweden: motives, benefits and comparisons with ISO 9000315 cited
  • 1998Smaller enterprises’ experiences with ISO 9000291 cited
  • 1998A journey toward total quality management through ISO 9000 certification ‐ a study on small‐ and medium‐sized enterprises in Singapore277 cited
  • 2007Simultaneous consideration of TQM and ISO 9000 on performance and motivation: An empirical study of Spanish companies271 cited
  • 1997ISO 9000: marketing motivations and benefits

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257 cited
  • 2005An Analysis of the Relationship between Environmental Motivations and ISO14001 Certification233 cited
  • 2006ISO 9000 and ISO 14000 standards: an international diffusion model220 cited
  • Cited by

    • 2018Obstacles to ISO 9001 certification in SMEs47 cited
    • 2021QUICKSERV: a service quality assessment tool for the quick-service restaurant industry28 cited