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Optimal staffing in nonstationary service centers with constraints
16 references·2 citing·27 second hop
Optimal staffing in nonstationary service centers with constraints (2016)Optimal staffing in nonstationary service…Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing (2014)Erlang-R: A Time-Varying Queu…Staffing of Time-Varying Queues to Achieve Time-Stable Performance (2008)Staffing of Time-Varying Queu…Coping with Time‐Varying Demand When Setting Staffing Requirements for a Service System (2007)Coping with Time‐Varying Dema…Statistical Analysis of a Telephone Call Center (2005)Statistical Analysis of a Tel…Foundations of Dynamic Economic Analysis (2005)Foundations of Dynamic Econom…Engineering Solution of a Basic Call-Center Model (2005)Engineering Solution of a Bas…Dimensioning Large Call Centers (2004)Dimensioning Large Call Cente…Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)Telephone Call Centers: Tutor…Designing a Call Center with Impatient Customers (2002)Designing a Call Center with …Optimal Control Theory : Applications to Management Science and Economics (2000)Optimal Control Theory : Appl…Strong approximations for Markovian service networks (1998)Strong approximations for Mar…Server Staffing to Meet Time-Varying Demand (1996)Server Staffing to Meet Time-…The Physics of the Mt/G/∞ Queue (1993)The Physics of the Mt/G/∞ Que…Mt/G/∞ Queues with Sinusoidal Arrival Rates (1993)Mt/G/∞ Queues with Sinusoidal…Rewarding results : motivating profit center managers (1989)Rewarding results : motivatin…Heavy-Traffic Limits for Queues with Many Exponential Servers (1981)Heavy-Traffic Limits for Queu…Optimal Control of a Time-Varying Double-Ended Production Queueing Model (2019)Optimal Control of a Time-Var…Dynamic rate Erlang-A queues (2018)Dynamic rate Erlang-A queuesApproximating a Point Process by a Renewal Process, I: Two Basic Methods (1982)An introduction to queueing theory (1993)The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research (2007)Introduction to the Theory of Queues. (1963)Stochastic Modeling and the Theory of Queues (1989)Personnel scheduling: A literature review (2012)Staffing and scheduling under nonstationary demand for service: A literature review (2015)Poisson Arrivals See Time Averages (1982)Introduction to Matrix Analytic Methods in Stochastic Modeling (1999)Jobshop-Like Queueing Systems (1963)Brownian Motion and Stochastic Calculus (2007)Martingale proofs of many-server heavy-traffic limits for Markovian queues (2007)Comparison Methods for Queues and Other Stochastic Models. (1986)The Pointwise Stationary Approximation for Queues with Nonstationary Arrivals (1991)Networks of infinite-server queues with nonstationary Poisson input (1993)Introduction to Queueing Theory. (1982)On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design (2004)Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue (2005)Dynamic behavior of CO2 spot prices (2008)Joint advertising, pricing and collection decisions in a closed-loop supply chain (2015)Washing Away Your Sins? Corporate Social Responsibility, Corporate Social Irresponsibility, and Firm Performance (2015)Proceedings of the 2002 Winter Simulation Conference (2002)Foundations and Implications of a Proposed Unified Services Theory (2006)Forecasting: theory and practice (2022)Outcome-Based and Behavior-Based Coordination Efforts in Channel Relationships (1996)The Effects of Reputation and Ethics on Budgetary Slack (2002)Technology, Information, and the Decentralization of the Firm (2007)
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References

  • 2003Telephone Call Centers: Tutorial, Review, and Research Prospects1,360 cited
  • 2005Statistical Analysis of a Telephone Call Center804 cited
  • 1981Heavy-Traffic Limits for Queues with Many Exponential Servers750 cited
  • 2000Optimal Control Theory : Applications to Management Science and Economics741 cited
  • 2002Designing a Call Center with Impatient Customers576 cited
  • 2004Dimensioning Large Call Centers342 cited
  • 2007Coping with Time‐Varying Demand When Setting Staffing Requirements for a Service System299 cited
  • 1998Strong approximations for Markovian service networks254 cited
  • 1993The Physics of the Mt/G/∞ Queue239 cited
  • 1989Rewarding results : motivating profit center managers229 cited
  • 1996Server Staffing to Meet Time-Varying Demand226 cited
  • 2008Staffing of Time-Varying Queues to Achieve Time-Stable Performance194 cited
  • 2005Engineering Solution of a Basic Call-Center Model170 cited
  • 1993Mt/G/∞ Queues with Sinusoidal Arrival Rates167 cited
  • 2014Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing161 cited
  • 2005

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Foundations of Dynamic Economic Analysis
134 cited

Cited by

  • 2018Dynamic rate Erlang-A queues21 cited
  • 2019Optimal Control of a Time-Varying Double-Ended Production Queueing Model21 cited