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The Effect of Service Attributes’ Hierarchy on Passengers’ Segmentation. A Light Rail Transit Service Case Study
7 references·5 citing·45 second hop
The Effect of Service Attributes’ Hierarchy on Passengers’ Segmentation. A Light Rail Transit Service Case Study (2016)The Effect of Service Attributes’ Hierarc…Transit service quality analysis using cluster analysis and decision trees: a step forward to personalized marketing in public transportation (2015)Transit service quality analy…Perceived Service Quality, Customer Satisfaction, and Behavioral Intentions (2015)Perceived Service Quality, Cu…Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)Quality of Service in Public …Heterogeneity in Perceptions of Service Quality among Groups of Railway Passengers (2014)Heterogeneity in Perceptions …Cluster Analysis for Diminishing Heterogeneous Opinions of Service Quality Public Transport Passengers (2014)Cluster Analysis for Diminish…Latent Gold 4.0 User's Guide (2005)Latent Gold 4.0 User's GuideFactor Analysis and AIC (1987)Factor Analysis and AICResearch on the Evaluation of Rail Transit Transfer System Based on the Time Value (2023)Research on the Evaluation of…A multinomial logistic regression model for public transportation use in a medium-sized Brazilian city (2023)A multinomial logistic regres…Multivariate analysis of public transport quality: a case study in a medium-sized Brazilian city (2022)Multivariate analysis of publ…What are we doing with all that satisfaction data? Evaluating Public Transport customer satisfaction data collection and analysis techniques (2021)What are we doing with all th…Passengers’ perception towards socioeconomic benefits of Addis Ababa light rail transit (2021)Passengers’ perception toward…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Structural Equations with Latent Variables. (1991)Authentic leadership development: Getting to the root of positive forms of leadership (2005)Neural networks for analyzing service quality in public transportation (2014)A hierarchical customer satisfaction framework for evaluating rail transit systems of Istanbul (2015)The relationship between norms, satisfaction and public transport use: A comparison across six European cities using structural equation modelling (2019)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares (2015)Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution (2016)Unlocking potential: An integrated approach using PLS-SEM, NCA, and fsQCA for informed decision making (2023)Quality attributes of public transport that attract car users: A research review (2012)Measuring the quality of public transportation systems and ranking the bus transit routes using multi-criteria decision making techniques (2018)Importance – Performance Analysis (IPA) of bus service attributes: A case study in a developing country (2020)Interrelationships among service quality factors of Metro Rail Transit System: An integrated Bayesian networks and PLS-SEM approach (2020)Transit capacity and quality of service manual (2003)Perceived service quality in bus transit service: A structural equation approach (2013)Bus service quality prediction and attribute ranking: a neural network approach (2016)A Preliminary Analysis on Gender Aspects in Transport Systems and Mobility Services: Presentation of a Survey Design (2021)Analyzing heterogeneity in passenger satisfaction, loyalty, and complaints with air-rail integrated services (2021)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Structural Equations with Latent Variables (1989)Exploring the psychosocial factors associated with public transportation usage and examining the “gendered” difference (2017)Determinants of loyalty to public transit: A model integrating Satisfaction-Loyalty Theory and Expectation-Confirmation Theory (2018)Understanding the mediator role of satisfaction in public transport: A cross-country analysis (2020)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)A Survey Method for Characterizing Daily Life Experience: The Day Reconstruction Method (2004)Investigating the role of preference variation in the perceptions of railway passengers in Great Britain (2023)A holistic view of safe, attractive travel environments for public transport satisfaction (2025)Traveler perceived service quality and satisfaction with public transport: The influence of digital competence and environmental attitudes (2025)Smart Growth and the Transportation-Land Use Connection: What Does the Research Tell Us? (2005)A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)Subjective vs. objective assessment of the economic impacts of light rail transit: The case of G:Link in Gold Coast, Australia (2024)Discovering the dynamics of metro satisfaction: Insights from the Tyne and Wear metro experience (2025)Investigating the Factors That Influence the Ridership of Light Rail Transit Systems Using Thematic Analysis of Academic Literature (2025)Modal share changes due to COVID-19: The case of Budapest (2020)The effect of COVID-19 and subsequent social distancing on travel behavior (2020)Transport challenges in Brazil and research opportunities (2024)Analysis of public transport quality indicators considering the configuration of routes (2025)The Causes and Consequences of Response Rates in Surveys by the News Media and Government Contractor Survey Research Firms (2007)Patterns of Racial Socialization and Psychological Adjustment: Can Parental Communications About Race Reduce the Impact of Racial Discrimination? (2008)Best-Worst Scaling: Theory, Methods and Applications (2015)Scale Development Research (2006)Statistical Power to Detect the Correct Number of Classes in Latent Profile Analysis (2013)Latent profile analysis: A review and “how to” guide of its application within vocational behavior research (2020)
this work references cited by second hop

References

  • 1987Factor Analysis and AIC5,261 cited
  • 2005Latent Gold 4.0 User's Guide676 cited
  • 2014Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches381 cited
  • 2015Transit service quality analysis using cluster analysis and decision trees: a step forward to personalized marketing in public transportation142 cited
  • 2014Heterogeneity in Perceptions of Service Quality among Groups of Railway Passengers136 cited
  • 2015Perceived Service Quality, Customer Satisfaction, and Behavioral Intentions107 cited
  • 2014Cluster Analysis for Diminishing Heterogeneous Opinions of Service Quality Public Transport Passengers47 cited

Cited by

  • 2022Multivariate analysis of public transport quality: a case study in a medium-sized Brazilian city13 cited
  • 2021Passengers’ perception towards socioeconomic benefits of Addis Ababa light rail transit10 cited
  • 2021What are we doing with all that satisfaction data? Evaluating Public Transport customer satisfaction data collection and analysis techniques7 cited
  • 2023A multinomial logistic regression model for public transportation use in a medium-sized Brazilian city6 cited
  • 2023Research on the Evaluation of Rail Transit Transfer System Based on the Time Value4 cited

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