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Spillover Effects From Customer to Citizen Orientation: How Performance Management Reforms Can Foster Public Participation

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2025Exploring Government‐Citizen Interaction in Public Service Performance Assessment: Trade‐Offs, Synergies, and Critical Issues16 cited
2019The Determinants of Performance Management Outcomes in Public Organizations in Sub-Saharan Africa: the Role of National Culture and Organizational Subcultures14 cited
2022The implications of COVID-19 for concepts and practices of citizenship12 cited
2022Participatory Governance and Responsiveness: Do Motivational Interventions Increase Engagement with Citizen Input?7 cited