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Management industrieller Dienstleistungen
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Management industrieller Dienstleistungen (2016)Management industrieller DienstleistungenAn Approach for a Quality-Based Test of Industrial Smart Service Concepts (2018)An Approach for a Quality-Bas…Service Engineering – Neue Services erfolgreich gestalten und umsetzen (2017)Service Engineering – Neue Se…Evaluation of Variety-induced Costs in Product-Service Systems (PSS) (2017)Evaluation of Variety-induced…Clarifying the concept of product–service system (2002)State-of-the-art in product-service systems (2007)Product-service systems: a literature review on integrated products and services (2013)TOWARDS A FRAMEWORK FOR THE DESIGN OF VARIETY-ORIENTED PRODUCT-SERVICE SYSTEMS (2020)A framework for cost estimation in product-service systems: A systems thinking approach (2022)Product-Service System business model for plastics industry (2024)Service Engineering — Entwicklung und Gestaltung innovativer Dienstleistungen (2003)Business Model Generation : A Handbook for Visionaries, Game Changers, and Challengers (2010)Dienstleistungsengineering und -management (2012)Smart Services – Konzept einer neuen Marktleistung (2018)Entwicklung kooperativer Dienstleistungen durch Service Prototyping (2019)Becoming a Product-Service System Provider – A Maturity Model for Manufacturers (2021)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)E-S-QUAL (2004)
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  • 2017Service Engineering – Neue Services erfolgreich gestalten und umsetzen22 cited
  • 2017Evaluation of Variety-induced Costs in Product-Service Systems (PSS)15 cited
  • 2018An Approach for a Quality-Based Test of Industrial Smart Service Concepts9 cited

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