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Two-stream emotion recognition for call center monitoring

4 references·4 citing·27 second hop

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References

1999EMOTION IN SPEECH: RECOGNITION AND APPLICATION TO CALL CENTERS276 cited
2004Automatic emotional speech classification221 cited
2003Recognition of emotions in interactive voice response systems177 cited
2004A computational model for the automatic recognition of affect in speech72 cited

Cited by

2012Speech-based emotion classification using multiclass SVM with hybrid kernel and thresholding fusion50 cited
2018Soft-Target Training with Ambiguous Emotional Utterances for DNN-Based Speech Emotion Classification46 cited
2024In-depth investigation of speech emotion recognition studies from past to present –The importance of emotion recognition from speech signal for AI–43 cited
2020Ordinal Learning for Emotion Recognition in Customer Service Calls41 cited

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