THE IMPACT OF WORK MOTIVATION AND COMPETENCE ON EMPLOYEE PERFORMANCE THROUGH SERVICE QUALITY IN ADMINISTRATIVE STAFF OF UNIVERSITAS NEGERI JAKARTA, INDONESIA

Suharno Pawirosumarto · Despinur Dara

11 citations0/0 files storedRussian Journal of Agricultural and Socio-Economic Sciences

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Employee Performance and Management School Leadership and Teacher Performance Employee Performance and Motivation

Abstract

This study aims to examine the influence of employee motivation and competence on the performance and also to assess the effect of employee motivation and competence towards its performance through service quality variables.The sample used in this study was 120 employees spread across work units at University of Negeri Jakarta.The method used in this research was Structural Equation Model (SEM) with Lisrel analysis tool software.The research proves that 3 hypotheses from 5 hypotheses were accepted, namely, employee competence affected service quality, employee motivation influenced employee performance, and service quality affected employee performance.While on the other hand, the two hypotheses were rejected; employee motivation could not influence service quality and employee competence was not able to affect work performance.

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2012Metode Penelitian Kuantitatif 1994Manajemen Pemasaran di Indonesia: Analisis, Perencanaan, Implementasi dan Pengendalian 2014The Influence of Competence, Motivation, and Organisational Culture to High School Teacher Job Satisfaction and Performance 2012IMPACT OF EMPLOYEE MOTIVATION ON CUSTOMER SATISFACTION: STUDY OF AIRLINE INDUSTRY IN PAKISTAN

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