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Jakarta is the capital city of and the largest city in Indonesia. Bandung City, the nearest major city to Jakarta, was developed as a tourist and industrial city to facilitate the transportation of passengers and goods to Jakarta. Ten years ago, Bandung City was supported by road, rail and air transport; however, a new road link has significantly lowered the demand for air transport and has caused its decline. An existing toll road has had a similar effect on railway. As part of our exploration of possibilities for increasing railway demand, we focused on finding factors relevant to train service satisfaction and identifying potential activities for the development of urban areas and improved traffic generation. The results highlight the principal strengths and weaknesses of railway as they relate to the modal competition for transportation between Jakarta and Bandung City. We found two principal variables that need to be improved for increased railway competition; accessibility and security.
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