The Effect of the Tasks Middle Managers Perform on Organizational Performance

Abstract

This paper asks: what influence do various middle management tasks have on organizational performance? We identify five tasks: setting clear goals, communication, participative management, human resources management, and resource distribution, and model their separate and combined influence on objective performance measures. Using a dataset of survey and performance data from 2007–2010 on over 250 public schools in Hawaii, findings show that setting clear goals has a positive, significant impact on performance. After combining these tasks into three general management measures (leadership, management, and resource management), results show that the management dimension is significant. This study adds to the public management literature by focusing on the effect of middle management, and specific management tasks, on performance, in a unionized agency.

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