Impacts of Courtesy, Civic Virtue and Conscientiousness on Casual Employees’ Performance: Case Study of Kenya Public Universities

Abstract

This study was aimed at determining the impact of three constructs of performance namely; courtesy, civic virtue and conscientiousness on casual employees’ performance, a case study of public universities in Kenya. Questionnaires were used as data collection tools and sample population of 225 was taken from five public universities. The response rate was 73% and the data was analysed using SPSS version 16.0. The reliability test of the instrument was tested by using alpha Cronbach and ranged between 0.740 and 0.841.The findings of the study showed that courtesy significantly correlated positively with casual employees’ performance (r = 0.45, p < 0.01; β = 0.45, p < 0.05). Similarly civic virtue correlated significantly with casual employees’ performance (r= 0.446, p < 0.01; β = 0.446, p < 0.05). Conscientiousness also followed the same trend correlating significantly positively with casual employees’ performance (r= 0.469, p< 0.01; β = 0.469, p < 0.05.On mediating the impacts of work environment on casual employees’ performance with courtesy, civic virtue and conscientiousness, the coefficient of determination R2 showed a positive change. This therefore, indicates that work environment mediates significantly positively with courtesy, civic virtue and conscientiousness constructs on casual employees’ performance in Kenyan Public Universities.

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