Empirical Evaluations of Interactive Systems in Cultural Heritage

Panayiotis Koutsabasis

39 citations0/0 files storedInternational Journal of Computational Methods in Heritage Science

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Museums and Cultural Heritage Interactive and Immersive Displays Innovative Human-Technology Interaction

Abstract

An increasing number of interactive systems aim to enhance the user experience (UX) of visitors at museums, archaeological places and cultural sites. This paper presents a review of empirical evaluations of interactive systems in cultural heritage (CH) based on a systematically selected sample of 53 publications from 2012-2016. Empirical evaluations examine the degree an interactive system satisfies user goals and expectations and are inherently complex activities that require careful planning and selection of methods. The review reports on (a) interactive systems of CH in terms of: purpose, technology, cultural content and location of interaction and (b) methods of empirical evaluation in terms of: dimensions of UX, general approach, data collection and participants. The paper provides discussion, critique and outlook on issues including: extending the evaluation dimensions towards the cultural value and the essence of interactivity; placing more consideration on CH professionals; identifying new evaluation methods that balance qualitative results to evidence-based approaches.

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1999Improving the quality of reports of meta-analyses of randomised controlled trials: the QUOROM statement 2016Evaluating websites of museums: State of the art 2015Integrating a Location-Based Mobile Game in the Museum Visit 2013MuseUs 2016The Use of Serious Games in Museum Visits and Exhibitions: A Systematic Mapping Study 2014Interacting with Virtual Reconstructions in Museums 2016Accessible museum collections for the visually impaired 2016Families and Mobile Devices in Museums

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2019Digital Heritage as a Scholarly Field—Topics, Researchers, and Perspectives from a Bibliometric Point of View 2021Digital topics on cultural heritage investigated: how can data-driven and data-guided methods support to identify current topics and trends in digital heritage?2022From #MuseumAtHome to #AtHomeAtTheMuseum: Digital Museums and Dialogical Engagement Beyond the COVID-19 Pandemic 2022Decolonizing Design with Technology in Cultural Heritage Contexts - Systematic Literature Review 2024The edutainment scan: immersive media and its deployment in museums

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