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Developing a performance evaluation scheme for engineering facilities in commercial buildings: state-of-the-art review
16 references·1 citing·46 second hop
Developing a performance evaluation scheme for engineering facilities in commercial buildings: state-of-the-art review (2017)Developing a performance evaluation schem…KPIs for facility's performance assessment, Part I: identification and categorization of core indicators (2014)KPIs for facility's performan…Evaluating and selecting key performance indicators: an ANP‐based model (2010)Evaluating and selecting key …Establishment of KPIs for facility performance measurement: review of literature (2010)Establishment of KPIs for fac…Key Performance Indicators for Strategic Healthcare Facilities Maintenance (2006)Key Performance Indicators fo…Performance measurement practice in an independent hotel context (2005)Performance measurement pract…A framework to review performance measurement systems (2005)A framework to review perform…Key performance indicators for measuring construction success (2004)Key performance indicators fo…Dynamic benchmarking of hotel service quality (2002)Dynamic benchmarking of hotel…Indicators of sustainable production: framework and methodology (2001)Indicators of sustainable pro…Customer‐focused benchmarking for facilities management (2001)Customer‐focused benchmarking…Assessing building performance in use 1: the Probe process (2001)Assessing building performanc…The creation of a management‐by‐variance tool for facilities management performance assessment (1999)The creation of a management‐…Measuring quality gaps in hotels: the case of Crete (1999)Measuring quality gaps in hot…Benchmarking the quality of hotel services: managerial perspectives (1997)Benchmarking the quality of h…Performance measurement system design (1995)Performance measurement syste…Post‐occupancy evaluation (1987)Post‐occupancy evaluationEvaluation of Facility Services at Kepatang Train Station Based on User and Community Interest (2023)Evaluation of Facility Servic…The balanced scorecard : measures that drive performance (1992)The balanced scorecard--measures that drive performance. (1992)The machine that changed the world (1992)Measuring supply chain performance (1999)Management control systems and strategy: A resource-based perspective (2005)The impact of supply chain integration on performance: A contingency and configuration approach (2009)Benchmarking: the search for industry best practices that lead to superior performance (1989)Performance measurement in service businesses (1991)A conceptual framework to measure facilities management performance (2003)Healthcare facilities management: state of the art review (2004)The Delphi Method: Review and Use in Construction Management Research (2014)Performance Measurement (2020)A scaling method for priorities in hierarchical structures (1977)The Analytic Hierarchy Process (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)A strategic service quality approach using analytic hierarchy process (2005)Measuring Service Quality and Customer Satisfaction of the Hotels in Malaysia: Malaysian, Asian and Non-Asian Hotel Guests (2006)Reasons for implementing certified quality systems and impact on performance: an analysis of the hotel industry (2011)Decision making for leaders (1985)Technology, service quality, and customer loyalty in hotels: Australian managerial perspectives (2003)A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau: 3-Dimensional importance-performance analysis (2016)Sources of satisfaction with luxury hotels for new, repeat, and frequent travelers: A PLS impact-asymmetry analysis (2016)Assessing building performance in use 4: the Probe occupant surveys and their implications (2001)Post‐occupancy evaluation: purpose, benefits and barriers (2009)Rethinking Construction (2011)Lessons learned from 20 years of CBE’s occupant surveys (2021)A new framework for determining critical success/failure factors in projects (1996)Project management: cost, time and quality, two best guesses and a phenomenon, its time to accept other success criteria (1999)Oxford Advanced Learner's Dictionary of Current English. 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(2019)ENVIRONMENTAL PSYCHOLOGY 1989–1994 (1996)Post-occupancy evaluation: benefits and barriers (2001)Post-occupancy evaluation and residents’ satisfaction with public housing in Lagos, Nigeria (2010)
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References

  • 1995Performance measurement system design3,257 cited
  • 2004Key performance indicators for measuring construction success971 cited
  • 2001Indicators of sustainable production: framework and methodology918 cited
  • 1987Post‐occupancy evaluation332 cited
  • 2001Assessing building performance in use 1: the Probe process226 cited
  • 2010Establishment of KPIs for facility performance measurement: review of literature169 cited
  • 2002Dynamic benchmarking of hotel service quality151 cited
  • 2005A framework to review performance measurement systems150 cited
  • 1999The creation of a management‐by‐variance tool for facilities management performance assessment126 cited
  • 1997Benchmarking the quality of hotel services: managerial perspectives115 cited
  • 2005Performance measurement practice in an independent hotel context109 cited
  • 2001Customer‐focused benchmarking for facilities management107 cited
  • 1999Measuring quality gaps in hotels: the case of Crete100 cited
  • 2010Evaluating and selecting key performance indicators: an ANP‐based model96 cited
  • 2006Key Performance Indicators for Strategic Healthcare Facilities Maintenance95 cited

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  • 2014KPIs for facility's performance assessment, Part I: identification and categorization of core indicators86 cited
  • Cited by

    • 2023Evaluation of Facility Services at Kepatang Train Station Based on User and Community Interest2 cited