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Um instrumento para medir a satisfação dos passageiros de um sistema de transporte público
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Um instrumento para medir a satisfação dos passageiros de um sistema de transporte público (2017)Um instrumento para medir a satisfação do…Service quality and customer satisfaction of a UAE-based airline: An empirical investigation (2014)Service quality and customer …Measuring Citizen Satisfaction Using the SERVQUAL Approach: The Case of the ‘Hellenic Post’ (2014)Measuring Citizen Satisfactio…Determinants of Customer Satisfaction of Service Quality: City Bus Service in Kota Kinabalu, Malaysia (2014)Determinants of Customer Sati…A model to assess public transport demand stability (2011)A model to assess public tran…Effects of critical incidents on car users’ predicted satisfaction with public transport (2010)Effects of critical incidents…Analysis of people's satisfaction with public transportation in Beijing (2010)Analysis of people's satisfac…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Conditional logit analysis of qualitative choice behavior (1972)On the Formation of Travel Demand Models and Economic Evaluation Measures of User Benefit (1977)Service quality––developing a service quality index in the provision of commercial bus contracts (2003)Relationships between rail passengers’ satisfaction and service quality: a framework for identifying key service factors (2014)Addressing endogeneity in strategic urban mode choice models (2020)Data Intelligence in Public Transportation: Sustainable and Equitable Solutions to Urban Modals in Strategic Digital City Subproject (2022)Measuring accessibility and utilization of public spaces in Famagusta (2004)An integrated novel interval type-2 fuzzy MCDM method to improve customer satisfaction in public transportation for Istanbul (2013)Combining smart card data and household travel survey to analyze jobs–housing relationships in Beijing (2015)Assessment and determinants of satisfaction with urban livability in China (2018)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)Quality of life: Its definition and measurement (1995)Unsustainable Transport (2005)Service Quality Attributes Affecting Customer Satisfaction for Bus Transit (2007)Assessing Passengers’ Satisfaction Level on Bus Services in Selected Urban and Rural Centres of Peninsular Malaysia (2016)Balanced scorecard-based analysis about European energy investment policies: A hybrid hesitant fuzzy decision-making approach with Quality Function Deployment (2018)Quality of public transportation based on the multi-criteria approach and from the perspective of user's satisfaction level: A case study in a Brazilian city (2021)A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Satisfaction: a behavioral perspective on the consumer (2010)Customer experiences of resource integration : Reframing servicescapes using scripts and practices (2012)Measuring the impact of unfamiliar transit travel using a university access survey (2013)Measuring Satisfaction with Transit and Car Trips with Use of One Logistic Regression Model (2016)Comparative fit indexes in structural models. (1990)An investigation of service quality, customer satisfaction and loyalty in China's airline market (2016)Evaluating service quality of airline industry using hybrid best worst method and VIKOR (2017)Customer satisfaction with bank services: The role of cloud services, security, e-learning and service quality (2020)Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Using LISREL for Structural Equation Modeling: A Researcher′s Guide (1998)Determining the impact of service quality on citizens' satisfaction and the role of citizens' demographics. The case of the Greek citizen's service centers (2020)The Effect of Service Quality on Customer Satisfaction in an Automotive After-Sales Service (2021)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 2014Service quality and customer satisfaction of a UAE-based airline: An empirical investigation519 cited
  • 2014Determinants of Customer Satisfaction of Service Quality: City Bus Service in Kota Kinabalu, Malaysia71 cited
  • 2010Analysis of people's satisfaction with public transportation in Beijing70 cited
  • 2014Measuring Citizen Satisfaction Using the SERVQUAL Approach: The Case of the ‘Hellenic Post’29 cited
  • 2011A model to assess public transport demand stability26 cited
  • 2010Effects of critical incidents on car users’ predicted satisfaction with public transport18 cited

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