Article2017

Framing ERP Success from an Information Systems Failure Perspective

Pierluigi Zerbino · Davide Aloini · Riccardo Dulmin · Valeria Mininno

13 citations0/0 files storedJournal of Electronic Commerce in Organizations

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

ERP Systems Implementation and Impact Information Technology Governance and Strategy Corporate Governance and Management

Abstract

To the best of our knowledge, extant definitions of Enterprise Resource Planning (ERP) success are not comprehensive, and they do not address all of the most relevant dimensions of this complex issue. Consequently, current ERP success models may lead to deceptive evaluations. Through a rigorous logical shift starting from IS failure, and diverging from classical project management approaches, this paper attempts to define ERP success by means of four factors: Process, Correspondence, Interaction, and Expectation. Results formally integrates the literature gaps and enable the future definition of appropriate measurement items that could steer management practices towards a sounder approach to ERP success.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 13 citations exist upstream.

References

1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models 2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies 2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update 1992Information Systems Success: The Quest for the Dependent Variable 2008Technology Acceptance Model 3 and a Research Agenda on Interventions 1985A technology acceptance model for empirically testing new end-user information systems : theory and results 1995Task-Technology Fit and Individual Performance 1996A Model of the Antecedents of Perceived Ease of Use: Development and Test

Cited by

2017Implementing open innovation: conceptual design of an integrated ICT platform 2022Overcoming the Challenges of Enterprise Resource Planning (ERP)2019Drivers for successful implementation of ERP in Saudi Arabia public sector : A case study

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.