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Performance-based service quality model in postgraduate education
16 references·0 citing·39 second hop
Performance-based service quality model in postgraduate education (2017)Performance-based service quality model i…Rankings and the Reshaping of Higher Education (2011)Rankings and the Reshaping of…Principles and practice of structural equation modeling, 3rd ed. (2011)Principles and practice of st…Construct Measurement and Validation Procedures in MIS and Behavioral Research: Integrating New and Existing Techniques1 (2011)Construct Measurement and Val…The development of HEdPERF: a new measuring instrument of service quality for the higher education sector (2005)The development of HEdPERF: a…Service quality dimensions: an examination of Grönroos’s service quality model (2004)Service quality dimensions: a…Measuring customer perceived online service quality (2004)Measuring customer perceived …Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review (2003)Towards a Methodology for Dev…Performance-only measurement of service quality: a replication and extension (2002)Performance-only measurement …Student perceptions of service quality in a UK university business and management faculty (2000)Student perceptions of servic…SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Research methods for business: A skill building approach (1993)Research methods for business…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Cognitive Moral Development and Marketing (1992)Cognitive Moral Development a…Service management and marketing: managing the moments of truth in service competition (1990)Service management and market…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents (2001)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Service quality models: a review (2005)Primary, Secondary, and Meta-Analysis of Research (1976)The New production of knowledge: the dynamics of science and research in contemporary societies (1995)Re-Thinking Science: Knowledge and the Public in an Age of Uncertainty (2003)Bibliometric Methods in Management and Organization (2014)Literature review as a research methodology: An overview and guidelines (2019)How to conduct a bibliometric analysis: An overview and guidelines (2021)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1993Research methods for business: A skill building approach16,985 cited
  • 2003Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review15,354 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2011Principles and practice of structural equation modeling, 3rd ed.5,287 cited
  • 2011Construct Measurement and Validation Procedures in MIS and Behavioral Research: Integrating New and Existing Techniques13,159 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 1990Service management and marketing: managing the moments of truth in service competition1,899 cited
  • 1996SERVQUAL: review, critique, research agenda1,741 cited
  • 2002Performance-only measurement of service quality: a replication and extension935 cited
  • 1992Cognitive Moral Development and Marketing729 cited
  • 2005The development of HEdPERF: a new measuring instrument of service quality for the higher education sector605 cited
  • 2004Service quality dimensions: an examination of Grönroos’s service quality model603 cited
  • 2011Rankings and the Reshaping of Higher Education

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566 cited
  • 2000Student perceptions of service quality in a UK university business and management faculty510 cited
  • 2004Measuring customer perceived online service quality498 cited
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