References

• 2005Acceptance and Commitment Therapy: Model, processes and outcomes6,575 cited
• 2004Glossary of transcript symbols with an introduction4,992 cited
• 2012The Handbook of Conversation Analysis1,851 cited
• 1995Talk at work : Interaction in institutional settings. Ed. by Paul Drew and John Heritage. (Studies in interactional sociolinguistics, 8.) Cambridge: Cambridge University Press, 1992. Pp. 580.1,301 cited
• 1988On the Sequential Organization of Troubles-Talk in Ordinary Conversation810 cited
• 2011Knowledge, morality and affiliation in social interaction699 cited
• 1981The rejection of advice: Managing the problematic convergence of a ‘troubles-telling’ and a ‘service encounter’468 cited
• 2001Responding in Conversation380 cited
• 2009Talk in interaction: Comparative dimensions361 cited
• 2000Interaction and the Standardized Survey Interview280 cited
• 1992Telling Tales of the Unexpected: The Organization of Factual Discourse267 cited
• 1990Quotation in Spoken English251 cited
• 2006Realizing the illness: patients' narratives of symptom discovery132 cited
• 2007Managing affect: integration of empathy and problem-solving in health care encounters123 cited
• 2008Identifying and managing resistance in psychoanalytic interaction