Knowledge Worker Productivity Indicators for Small Consultant Businesses: A Thematic Analysis

Abstract

Traditionally, knowledge workers can be found in large enterprises. But, current trend shows that small businesses or new ventures are developed by people with high intelligence capacity, depends on creativity of their people, and create innovation as a business model. Thus, many small businesses have knowledge workers as their business backbones. This paper aims to develop indicators to measure productivity of knowledge worker in small consultant businesses. Using qualitative method, this paper will explain the process of thematic analysis towards the result of interview. The result shows that Knowledge worker productivity consist of six dimensions, namely: systematic and structured, learning motivation, focus, output, punctuality and communication. Detail of indicators for each dimension will be discussed.

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