Effective Business Process Outsourcing: The Prosero Approach

Abstract

The convergence between business process modeling and the service-oriented architecture has created a significant opportunity for Information Technology (IT) system integrators: they can offer effective business process outsourcing for Small Medium Enterprises (SME)s that often cannot afford the cost of designing, provisioning, and operating their own software service bus. In this paper, we present a methodology, and a corresponding implemented system Prosero, for managing multiple customized business processes, all derived from a small set of reference models. The methodology is based upon a semantic repository. The paper focuses on the structure of the semantic repository, and explains how specific operations in the end-to-end lifecycle of outsourced business processes benefit from the semantic services the Prosero repository delivers.

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