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Toward a three-dimensional framework for omni-channel · Study

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ArticleToward a three-dimensional framework for omni-channel

Soroosh Sam Saghiri2017

OA

Articlegreen2017

Toward a three-dimensional framework for omni-channel

Soroosh Sam Saghiri · Richard Wilding · Carlos Mena · Michael Bourlakis

400 citations·0/0 files stored·Journal of Business Research

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Consumer Retail Behavior Studies Supply Chain and Inventory Management Digital Innovation in Industries

Abstract

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Citations in this library

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References

1984Case Study Research: Design and Methods 1986Case study research: Design and methods 2013Yin, R. K. (2009). Case study research: Design and methods (4th Ed.). Thousand Oaks, CA: Sage.2015From Multi-Channel Retailing to Omni-Channel Retailing 2001Supply networks and complex adaptive systems: control versus emergence 2006Challenges and Opportunities in Multichannel Customer Management 2004Channel Conflict and Coordination in the E‐Commerce Age 1996THE USE OF THE CASE STUDY METHOD IN LOGISTICS RESEARCH

Cited by

2020Consumer decision‐making in omnichannel retailing: Literature review and future research agenda 2019Conceptualization of omnichannel customer experience and its impact on shopping intention: A mixed-method approach 2018Channel integration quality, perceived fluency and omnichannel service usage: The moderating roles of internal and external usage experience 2018The impact of channel integration on consumer responses in omni-channel retailing: The mediating effect of consumer empowerment 2020Omni-channel management in the new retailing era: A systematic review and future research agenda 2020The Role of Marketing in Digital Business Platforms 2021Supply chain transparency: A bibliometric review and research agenda 2020Crafting the customer experience in omnichannel contexts: The role of channel integration

Details

Year2017

Typearticle

Published2017-04-12

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations400

Files0 public / 0

ShelfConsumer Retail Behavior Studies

Identifiers

doi10.1016/j.jbusres.2017.03.025

openalex_workW2607066586

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