Mobile text alerts are an effective way of communicating emergency information to adolescents: Results from focus groups with 12‐ to 18‐year‐olds

Emma S. Jones · Gideon James Rubin

22 citations0/0 files storedJournal of Contingencies and Crisis Management

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Public Relations and Crisis Communication Disaster Management and Resilience Disaster Response and Management

Abstract

Mobile phone text messages can be used to disseminate information and advice to the public in disasters. We sought to identify factors influencing how adolescents would respond to receiving emergency text messages. Qualitative interviews were conducted with participants aged 12–18 years. Participants discussed scenarios relating to flooding and the discovery of an unexploded World War Two bomb and were shown example alerts that might be sent out in these circumstances. Intended compliance with the alerts was high. Participants noted that compliance would be more likely if: they were familiar with the system; the messages were sent by a trusted source; messages were reserved for serious incidents; multiple messages were sent; messages were kept short and formal.

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References

2006Using thematic analysis in psychology 2007Risk Communication for Public Health Emergencies 2007Evacuation Decision Making and Behavioral Responses: Individual and Household 2000The social psychology of public response to warnings of a nuclear power plant accident 2008Finding community through information and communication technology in disaster response 2007Community response grids: E-government, social networks, and effective emergency management 2016How Social Media Is Changing Crisis Communication Strategies: Evidence from the Updated Literature 2013Exploring Communication, Trust in Government, and Vaccination Intention Later in the 2009 H1N1 Pandemic: Results of a National Survey

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2023A systematic review of the use of mobile alerting to inform the public about emergencies and the factors that influence the public response 2024Do 360‐character Wireless Emergency Alert messages work better than 90‐character messages? Testing the risk communication consensus

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