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(Im)politeness in Service Encounters
16 references·0 citing·33 second hop
(Im)politeness in Service Encounters (2017)(Im)politeness in Service EncountersRelations in Public. Microstudies of the Public Order (2022)Relations in Public. Microstu…Users of the world, unite! The challenges and opportunities of Social Media (2009)Users of the world, unite! Th…Social media: The new hybrid element of the promotion mix (2009)Social media: The new hybrid …Sequence Organization in Interaction: A Primer in Conversation Analysis (2007)Sequence Organization in Inte…Sequence Organization in Interaction (2007)Sequence Organization in Inte…Analysing Discourse: Textual Analysis for Social Research (2003)Analysing Discourse: Textual …Analysing Discourse (2003)Analysing DiscourseSelf-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…The Information Age: Economy, Society and Culture (1999)The Information Age: Economy,…Lectures on Conversation (1995)Lectures on ConversationTalk at Work: Interaction in Institutional Settings. (1994)Talk at Work: Interaction in …Language and Power (1989)Language and PowerPoliteness (1987)PolitenessPoliteness : Some Universals in Language Usage (1987)Politeness : Some Universals …Organizational Information Requirements, Media Richness and Structural Design (1986)Organizational Information Re…Relations in Public: Microstudies of the Public Order. (1973)Relations in Public: Microstu…Outline of a Theory of Practice. (1980)Introduction to functional grammar . By M. A. K. Halliday London & Baltimore: Edward Arnold, 1985. Pp. xxxv, 387. (1989)3.2. MARXISM AND LITERATURE (2006)Barriers to Integrating Quantitative and Qualitative Research (2007)Language and Globalization (2007)Strategy-as-Practice: Taking Social Practices Seriously (2012)The social psychology of organizing (1969)A Garbage Can Model of Organizational Choice (1972)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations (2000)External Control of Organizations: Resource Dependence Perspective (2011)The Presentation of Self in Everyday Life. (1956)Efficient Capital Markets: A Review of Theory and Empirical Work (1970)EFFICIENT CAPITAL MARKETS: A REVIEW OF THEORY AND EMPIRICAL WORK* (1970)Social media? Get serious! Understanding the functional building blocks of social media (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)The sharing economy: Why people participate in collaborative consumption (2015)Professional Vision (1994)Discourse Analysis as Theory and Method (2002)Identity and interaction: a sociocultural linguistic approach (2005)Principles of Critical Discourse Analysis (1993)Critical Discourse Analysis (2015)Tit for Tat? The Spiraling Effect of Incivility in the Workplace (1999)Construal-level theory of psychological distance. (2010)Chapter 3 : Identity as an Analytic Lens for Research in Education (2000)Social Implications of the Internet (2001)Digital divide research, achievements and shortcomings (2006)Power, approach, and inhibition. (2003)Peripheral Vision (2005)The Business Model in Practice and its Implications for Entrepreneurship Research (2009)Mobilizing Response (2010)Epistemics in Action: Action Formation and Territories of Knowledge (2012)The Epistemic Engine: Sequence Organization and Territories of Knowledge (2012)
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References

  • 2009Users of the world, unite! The challenges and opportunities of Social Media17,866 cited
  • 1987Politeness : Some Universals in Language Usage11,919 cited
  • 1987Politeness10,531 cited
  • 1986Organizational Information Requirements, Media Richness and Structural Design9,719 cited
  • 1989Language and Power6,679 cited
  • 2003Analysing Discourse: Textual Analysis for Social Research6,471 cited
  • 2003Analysing Discourse6,226 cited
  • 1999The Information Age: Economy, Society and Culture6,041 cited
  • 1995Lectures on Conversation5,393 cited
  • 2007Sequence Organization in Interaction4,715 cited
  • 2009Social media: The new hybrid element of the promotion mix4,108 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
  • 2022Relations in Public. Microstudies of the Public Order2,118 cited
  • 1973Relations in Public: Microstudies of the Public Order.2,036 cited
  • 1994Talk at Work: Interaction in Institutional Settings.1,872 cited
  • 2007Sequence Organization in Interaction: A Primer in Conversation Analysis

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