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The aim of traffic management is to ensure a high quality of service for a maximum number of users by decreasing congestion and increasing safety. Uncertainty of travel times decreases the quality of service and leads end users to modify their plans regardless of the average travel time. Indicators describing travel time reliability are being developed and should be used in the future both for the optimization and for the assessment of active traffic management operations. This article discusses the efficiency of certain reliability indicators in an ex-post assessment of a traffic management strategy. Ex-post assessment is based on an observational before–after study. As some factors other than the studied management strategy may intervene between the two periods, and as most reliability indicators require knowledge of the full travel time distribution and not only its average, a methodology is developed for the identification of the impact of these exogenous factors on the whole distribution. Many reliability indicators are split into different parts allowing the identification of the part due to the management strategy impact. The methodology is tested numerically on a managed lane operation consisting of Hard Shoulder Running (HSR) at rush hour on a section of a French motorway. The variation of some reliability indicators appears misleading, whereas the splitting of the indicators increases our understanding of the strategy and highlights its impact. The paper gives the reliability assessment of the HSR field test and discusses different reliability indicators to identify their potential performances and shortcomings.
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