SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Determinants of Ghanaian Bank Service Quality in a Universal Banking Dispensation · Study

ArticleShelves

ArticleDeterminants of Ghanaian Bank Service Quality in a Universal Banking Dispensation

Robert Ebo Hinson2006

OA

Articlegreen2006

Determinants of Ghanaian Bank Service Quality in a Universal Banking Dispensation

Robert Ebo Hinson · Roberta Mensah

43 citations·0/0 files stored·DOAJ (DOAJ: Directory of Open Access Journals)

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer Service Quality and Loyalty Banking stability, regulation, efficiency Banking Sector Performance and Management

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 43 citations exist upstream.

References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1996The Behavioral Consequences of Service Quality 1991A Multistage Model of Customers' Assessments of Service Quality and Value 1996An empirical examination of a model of perceived service quality and satisfaction 1996LEARNING FROM CUSTOMER DEFECTIONS 1999Understanding Customer Delight and Outrage 2001Interrogating SERVQUAL: a critical assessment of service quality measurement in a high street retail bank 1999Service quality in the banking industry: an assessment in a developing economy

Cited by

2012Adopting a specific innovation type versus composition of different innovation types 2015Service Quality Effects on Customer Satisfaction in Banking Industry 2012The Factors Influencing Consumers’ Satisfaction and Continuity to Deal with E-Banking Services in Jordan

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2005Customer service quality in the Greek Cypriot banking industryarticle · 9 shared references 2005A comparison of service quality in the banking industryarticle · 9 shared references 2013SERVQUAL and SERVPERF: A Review of Measures in Services Marketing Researchreview · 7 shared references 2017MODIFIED SERVQUAL MODEL AND EFFECTS OF CUSTOMER ATTITUDE AND TECHNOLOGY ON CUSTOMER SATISFACTION IN BANKING INDUSTRY: MEDIATION, MODERATION AND CONDITIONAL PROCESS ANALYSISarticle · 7 shared references 2010Operations in banking: the service quality and effects on satisfaction and loyaltyarticle · 7 shared references 2022Islamic bank customer satisfaction, trust, loyalty and word of mouth: the CREATOR modelarticle · 7 shared references

Details

Year2006

Typearticle

Published2006-06-01

VenueDOAJ (DOAJ: Directory of Open Access Journals)

Languageen

Citations43

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

openalex_workW2620116744

Links

landingopen

Imported from OpenAlex (CC0) — nothing here is generated.