Hidden Roles of CSR: Perceived Corporate Social Responsibility as a Preventive against Counterproductive Work Behaviors

Inyong Shin · Won‐Moo Hur · Minsung Kim · Seongho Kang

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Abstract

The purpose of this study is to identify how the degree to which employees perceive that their organization is socially responsible influences their counterproductive behaviors at work. We developed a research model capturing the relationships between perceived corporate social responsibility (CSR), affective organizational commitment (AOC), and organization-, colleague-, and customer-directed counterproductive work behaviors (CWBs). Drawing on social identity and social bonding theories, we hypothesized that employees’ perceptions of CSR would enhance their levels of AOC and thereby hinder the three types of CWBs. Survey data from 252 frontline employees of six luxury hotels in South Korea were examined. We found that perceived CSR is indirectly and negatively related to the three types of CWBs through AOC. We discussed the theoretical contributions and practical implications of this study.

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 2011Sources of Method Bias in Social Science Research and Recommendations on How to Control It 1970Back-Translation for Cross-Cultural Research 1990The measurement and antecedents of affective, continuance and normative commitment to the organization 1979The measurement of organizational commitment 1989Social Identity Theory and the Organization 2001Corporate Social Responsibility: A Theory of the Firm Perspective 2002Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences

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2022Synthesizing the affinity between employees' internal‐external CSR perceptions and work outcomes: A meta‐analytic investigation 2018Corporate philanthropy and employee engagement 2021Linking Corporate Social Responsibility to Workplace Deviant Behaviors: Mediating Role of Job Satisfaction

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