Perceptions and Use of a Web-Based Referral System in Child Welfare: Differences by Caseworker Tenure

Abstract

In the child welfare system, technology may help caseworkers make service referrals efficiently. However, acceptance and use of new technology does not occur equally for all caseworkers. Influenced by the Technology Acceptance Model, we investigate differences in perceived ease of use and usefulness of a web-based referral system by caseworker tenure, and how these perceptions relate to use of the system. Results from 31 interviews with newer and more tenured caseworkers suggest important similarities and differences in how these groups perceive the technology, and suggest that differences in perception are related to differences in actual use.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 9 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.