Providing Product-Service-Systems - The Long Way from a Product OEM towards an Original Solution Provider (OSP)

Abstract

Product-Service-Systems (PSS) have gained tremendous attention in research and industry over the past years [1], [2], [3], [4].Manufacturing firmstransform from providing pure productstowards providing integrated products and services [2]. This development is triggered by the increasing customer demand forPSS and the opportunity of manufacturers to differentiate themselves from their competitors as services are hard to replicate. For providing PSS companies need to go throughfundamental changes which range from organizational adaptions within the company structure over novel development processes to improving the customer relationship. In this paper the authors describe requirements for providing PSS which werederived from a case study with a crane manufacturer and an extensive literature research. These requirements are considered with respect to the different PSS business models related to the PSS types defined by Tukker [5]. Furthermore the implementation of one of these requirements in the case company is described.

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