Definition of an Approach for the Development of Product-Service Systems

Uwe Moser · Sebastian Maisenbacher · Daniel Kasperek · Maik Maurer

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Service and Product Innovation Sustainable Supply Chain Management Product Development and Customization

Abstract

The concept of Product-Service Systems (PSS) allows companies to offer customer focused products by matching classical product concepts with service concepts. This results in new challenges for the development phase. This publication aims to deduce and discuss a generic PSS development process. Therefore product and service development processes were analyzed and combined to a PSS development process. In its development, a PSS confronts the developer with new challenges. Most of these challenges can be assigned to a certain phase in the development, while some of them appear in the entire life-cycle of a PSS. During this research, it was the aim to match the detected challenges of PSS with methods that have been developed for supporting PSS development. The PSS development process, its challenges and methods are finally applied on a PSS case.

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References

2018PRODUCT DESIGN AND DEVELOPMENT 2004Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet 2002Clarifying the concept of product–service system 2007State-of-the-art in product-service systems 2010Industrial Product-Service Systems—IPS 2 2009Methodische Entwicklung technischer Produkte 2006Service Engineering: a novel engineering discipline for producers to increase value combining service and product 2011A review of product–service systems design methodologies

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2020State-of-the-Art in Product-Service System Design 2017Testing the Methodology to Generate Design for Product Service Supportability (DfPSS) Guidelines and Rules: An Application Case 2018AN INITIAL PROTOTYPE OF A TOOL FOR DEFINING VALUE PROPOSITION IN THE PRODUCT-SERVICE SYSTEM (PSS) DESIGN 2017Commonalities and Particularities of PSS Design Process and Design Thinking

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