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CUSTOMER RELATIONSHIP MANAGEMENT SCALE FOR THE B2C MARKET: A CROSS-CULTURAL COMPARISON
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CUSTOMER RELATIONSHIP MANAGEMENT SCALE FOR THE B2C MARKET: A CROSS-CULTURAL COMPARISON (2017)CUSTOMER RELATIONSHIP MANAGEMENT SCALE FO…Culture's Consequences (2018)Culture's ConsequencesSocial media technology usage and customer relationship performance: A capabilities-based examination of social CRM (2013)Social media technology usage…Principles and Practice of Structural Equation Modeling (2012)Principles and Practice of St…Is Market Orientation a Source of Sustainable Competitive Advantage or Simply the Cost of Competing? (2010)Is Market Orientation a Sourc…Confirmatory factor analysis for applied research (2007)Confirmatory factor analysis …An evaluation of divergent perspectives on customer relationship management: Towards a common understanding of an emerging phenomenon (2004)An evaluation of divergent pe…Structural equation modeling with AMOS: basic concepts, applications, and programming (2000)Structural equation modeling …The partial least squares approach for structural equation modeling. (1998)The partial least squares app…LEARNING FROM CUSTOMER DEFECTIONS (1996)LEARNING FROM CUSTOMER DEFECT…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…From Marketing Mix to Relationship Marketing (1994)From Marketing Mix to Relatio…Cultures and Organizations: Software of the Mind. (1993)Cultures and Organizations: S…A First Course in Factor Analysis (1993)A First Course in Factor Anal…Cultures and Organizations: Software of the Mind (1992)Cultures and Organizations: S…An Index of Factorial Simplicity (1974)An Index of Factorial Simplic…Foundations of Behavioral Research (1965)Foundations of Behavioral Res…Latent Variable Path Modeling with Partial Least Squares (1989)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)Sample size in factor analysis. (1999)Scale Development Research (2006)Exploratory Factor Analysis: A Five-Step Guide for Novices (2010)AN ANALYTIC METHOD FOR ROTATION TO ORTHOGONAL SIMPLE STRUCTURE (1953)An Analytical Solution for Approximating Simple Structure in Factor Analysis (1953)Little Jiffy, Mark Iv (1974)Development and validation of a scale for measuring state self-esteem. (1991)Exploratory Factor Analysis: A Guide to Best Practice (2018)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)The Influence of Cultural Individualism-Collectivism, Self Construals, and Individual Values on Communication Styles Across Cultures (1996)Unpacking the Concept of Virtuality: The Effects of Geographic Dispersion, Electronic Dependence, Dynamic Structure, and National Diversity on Team Innovation (2006)How does culture influence corporate risk-taking? (2013)User Acceptance of Information Technology: Toward A Unified View1 (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Sample Size Requirements for Structural Equation Models (2013)Best Practices for Developing and Validating Scales for Health, Social, and Behavioral Research: A Primer (2018)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)In Search of Golden Rules: Comment on Hypothesis-Testing Approaches to Setting Cutoff Values for Fit Indexes and Dangers in Overgeneralizing Hu and Bentler's (1999) Findings (2004)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Using PLS path modeling in new technology research: updated guidelines (2016)POSITIVE PSYCHOLOGICAL CAPITAL: MEASUREMENT AND RELATIONSHIP WITH PERFORMANCE AND SATISFACTION (2007)Measurement invariance conventions and reporting: The state of the art and future directions for psychological research (2016)Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences (2002)Rethinking individualism and collectivism: Evaluation of theoretical assumptions and meta-analyses. (2002)Dimensionalizing Cultures: The Hofstede Model in Context (2011)WHY COMPANIES GO GREEN: A MODEL OF ECOLOGICAL RESPONSIVENESS. (2000)Varieties of Capitalism (2001)
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  • 2012Principles and Practice of Structural Equation Modeling39,065 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing23,031 cited
  • 2000Structural equation modeling with AMOS: basic concepts, applications, and programming17,968 cited
  • 1993Cultures and Organizations: Software of the Mind.17,698 cited
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  • 2004

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An evaluation of divergent perspectives on customer relationship management: Towards a common understanding of an emerging phenomenon
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