Designing for learning experiences

Abstract

In this experience report, we argue that the design of learning networks can be understood as a communication design problem, and user-experience design strategies thus can be leveraged to improve the situations of early-career employees in knowledge work contexts. The report positions this issue in the context of previous research on the transition to workplace learning, and then illustrates the issue in the context of an existing organization, SMN (pseudonym). Next, the report explains three prevailing methods for analyzing learning networks as a way for communication designers to consider what additional research sensibilities and techniques might be needed to continue addressing the exigencies of networked learning we have described. Finally, the report offers a four-part framework to inform future research, design, and theory-building for the design of new employee experiences.

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